As part of its Cloud Managed Services (CMS) offering, CMS IT takes responsibility for the software and technologies used to operate and monitor applications, data, and services hosted in the cloud. By leveraging advanced cloud management tools, CMS IT ensures cloud resources perform optimally and integrate seamlessly with users and other services.

CMS IT has a deep understanding of public cloud environments and focuses on supporting enterprises with security and governance, cloud cost optimization, skill and resource gaps, and multi-cloud management. Based on these needs, CMS IT defines and implements a tailored cloud operating model for each customer.

Public cloud environments often operate as a “black box,” making it challenging for IT organizations to maintain visibility and meet supervisory responsibilities. Since public cloud follows a shared responsibility model—where providers manage the physical infrastructure and customers manage the logical environment—CMS IT bridges this gap by managing the provider relationship and ensuring end-to-end availability and performance across networks, systems, and applications.